Privacy Policy

1. Introduction

Elios Software Solutions Ltd ("we", "us", or "our") operates SafeLoadPass.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

This policy complies with the EU General Data Protection Regulation (GDPR) and Irish data protection laws.

2. Data Controller

Elios Software Solutions Ltd
47 Willow Drive
Dunshaughlin, Co. Meath
Ireland A85RF79
Email: privacy@safeloadpass.com

3. Information We Collect

Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, organization details
• Profile Information: Job title, contact preferences
• Inspection Data: Vehicle information, inspection records, certificates
• Usage Information: How you interact with our Service
• Technical Data: IP address, browser type, device information

Automatically Collected Information

We automatically collect certain information when you use our Service:

• Log data (access times, pages viewed, IP address)
• Device information (browser type, operating system)
• Usage patterns and feature interactions
• Performance and error data

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: To provide the Service you've subscribed to
• Legitimate Interests: To improve our Service and ensure security
• Consent: For marketing communications (where required)
• Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Process your transactions and manage your account
• Improve, personalize, and expand our Service
• Understand and analyze usage patterns
• Develop new products, services, and features
• Communicate with you about updates and support
• Send you marketing communications (with your consent)
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

6. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, such as:

• Cloud hosting providers
• Email service providers
• Payment processors
• Analytics services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of our users

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Account information is typically retained for the duration of your account plus 7 years for legal compliance. Inspection records may be retained longer for regulatory compliance purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Staff training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed in countries outside the European Economic Area (EEA). We ensure adequate protection through appropriate safeguards such as:

• EU Commission adequacy decisions
• Standard Contractual Clauses
• Binding Corporate Rules
• Certification schemes

10. Your Rights Under GDPR

As a data subject, you have the following rights:

Right of Access

You can request confirmation of whether we process your personal data and access to such data.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data in certain circumstances.

Right to Restrict Processing

You can request limitation of processing in certain circumstances.

Right to Data Portability

You can request transfer of your data to another service provider.

Right to Object

You can object to processing based on legitimate interests or for direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time.

11. Exercising Your Rights

To exercise your rights, please contact us at privacy@safeloadpass.com. We will respond within 30 days of receiving your request.

You also have the right to lodge a complaint with the Irish Data Protection Commission at www.dataprotection.ie.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our Service
• Provide personalized content
• Ensure security and prevent fraud

You can control cookies through your browser settings, but this may affect Service functionality.

13. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us and we will delete such information.

14. Marketing Communications

With your consent, we may send you marketing communications about our Service. You can opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly
• Updating your account preferences

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification for significant changes

16. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

17. Data Protection Officer

For questions regarding data protection, you can contact our Data Protection Officer at:

Email: dpo@safeloadpass.com
Address: 47 Willow Drive, Dunshaughlin, Co. Meath, Ireland A85RF79

18. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@safeloadpass.com
• Address: 47 Willow Drive, Dunshaughlin, Co. Meath, Ireland A85RF79